Complaints and Feedback

Your opinion matters!

In the case of complaints, a response will be made within 15 business days from the date of submitting and completing all documents supporting the complaint.


Customer satisfaction is our priority; however, you have the rights to escalate to the Financial Regulatory Authority in case that you are not satisfied with the result we have reached together.


Financial Regulatory Authority is the authority concerned for protecting your rights.


The website of the Egyptian Financial Regulatory Authority: FRA Website

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